Terms & Condition
Preliminary:-We exclusively not are withstanding any verbal committed terms & special conditions [E.g. Extra features, help, customization, training more than standard period, etc.] till it is not clearly mention in order with your acknowledged seal & sign.
Confidentiality: - The Customer and Truelogics® shall each keep confidential and shall not disclose to third party any technical or commercial information which it acquires from the other as a result of discussions, negotiations and other communications between them relating to the product or Services.
Customer Responsibility:- Please note that in case, Customer accept the orders from our dealer /sales partner/Referral partners, the resulting legal contract is in between you and that dealer/sales partner/referral partner, and is subject to the terms and conditions of that dealer/sales partner/referral partner, which they will advise you of themselves. In this case we cannot give any undertaking those products you purchase from them & we are not responsible for any miss happening occur.
Partner[Dealer/Sales/Referral] Responsibility:- For any support/commitment from our side for the end customer ,our dealer/sales partner/Referral Partner needs to be clarify before the issue of license key. We will not accept any verbal commitment/Support, make sure before the issue of license keys to the customer it should be clearly mention through mail / in order form.
Refund Policy: - After the confirmation of order with authorized person seal & signatory, there is no refund policy of paid amount against agreement. If you cancel contract between us after the acceptance of order, paid amount by you against the cancel order will not refundable.
Right to vary the terms & conditions: - We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
Availability of services: - After the order confirmation in written/through mail ,we will intimate our training & installation schedule after three days, unless there are exceptional circumstances. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products as per agreed payment terms.
Product Prices: - Product prices, installation & training time reliable to change at any time, but changes will not affect orders in respect of which we have already accepted.
Service Agreement: - The Services are rendered subject to the conditions ruling from the date of issue of license key. Company Provide 1 year Services and Maintenance via Remote Control, Email, Phone. If Required On-site support will be provided also (terms & condition will be applicable as per SLA).
Key Deactivation: - Key works according to the terms & conditions in between customer & Truelogics® .In any case if the terms & conditions is overdue, the license key will deactivate accordingly after a certain time & it cannot be active till the overdue condition will fulfill. If the license key is deactivated due to any reason we are not responsible for any data loss.
Proposed License Price: - Packed & Customize Software License Validity 1 year only. After One year Again New Licenses Key will be issued for Next One year on. One year Completion Company Give 15 Days Grasse Period for Renewal. After 15 Days Software Services and Working will be stopped automatically if you not renew your Software license.
Annual Maintenance Contract: - After 1 year Annual Maintenance Charges Will be Charged as mentioned in Order Form. Annual Maintenance included mobile, phone, email, remote support and if required on site support will be provided. Annual Maintenance is essential which will include FREE UPGRADES provided by our Company, but this will not include and customized as additional development required by user. If you required any visit of our engineer at your site, charges will be applicable as per our Service Level Agreement. Cost of AMC charges will be increased 10-15% after two renewal years of AMC.
Payment Terms: - 50% Payment in advance and remaining 50% Payment with tax will be paid after installation / training Time. If the full Payment not received within 90 days from the date of installation then License Key will get automatically deactivated. In case the govt. revised the taxes in between acceptance of order & before installation of the software, order value will revise & customer would accept the revised PO accordingly. Payment should be in the Favor of “Truelogics® Infotech Pvt. Ltd”.
Exclusion:- Cost of third party tool [SMS, Email etc.] is not included in proposed price. We will also not provide any hardware and Hardware AMC.
Training:- Our standard time of training period is 3-4 days, whereas
the training period defined in order form is final period of time for training .We
will not accept any verbal commitment regarding the time period of training .Please
find below conditions for more clarification:-
I) Due to client end issue if the training time is extend at the training duration from the defined time in order form, extra charges will be applicable as per our service level agreement.
II) Once the training is done & customer needs training again, in that case extra charges will be applicable as per our service level agreement.
III) In case of any natural or manmade calamities like Flood, Drought, Fire, Sustained Power Failure, Bandh, Road Blockage, Terrorist attacks and threats etc. due to which training is not schedule at the defined time it will be understandable from both side & will not affect other conditions.
Installation:- At the time of installation ,product manpower data entry(E.g. Stock, Recipe entry & All data Etc.), will not be provided by the company. For every visit whether it is required for installation or at the time period of AMC, Lodging, Laundry, Boarding & travelling expense to the staff member of our company should be provided by client .
Note:-* Client has to provide all the details like Any Minor Changes and New Reports or Some More information In Existing Report. Provide Details via soft copy or Other Wise by email only. Any minor changes & new reports will be firstly analyzed by our technical team whether they are applicable or not, then only the changes will be performed accordingly